The Copthorne Hotel Cardiff, Cardiff - Reviews, Room Options & Prices 2025

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About the Hotel

Copthorne Way, Cardiff, United Kingdom, CF5 6DH

The Copthorne Hotel Cardiff, a traditional 4-star pet-friendly hotel situated between Cardiff City Centre and Barry Island Coast, features an indoor pool, private lake, and conference facilities for up to 250 people. This award-winning property offers complimentary Wi-Fi, parking, and specialized accessibility rooms.

Modern Room Amenities

All 135 rooms at Copthorne feature Hypnos beds, flat-screen TVs, and laptop-friendly workspaces. Club rooms provide lake views with upgraded amenities including robes and slippers.

Lakeside Welsh Dining

Raglans Restaurant serves locally-sourced Welsh cuisine with lakeside views. The Burges Bar offers fresh artisan bread baked daily, complemented by an extensive wine and beer selection.

Guest Services Center

A 24/7 concierge service supports guest needs alongside an indoor swimming pool and fitness center. The conference center accommodates events for up to 250 attendees.

Strategic City Location

The Copthorne Hotel Cardiff sits 5 minutes from M4 Junction 33, 6.5 miles from Cardiff Central. Nearby attractions include Millennium Stadium, Cardiff Castle, and major retail outlets.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

23 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Standard Room

Max:

2 persons

23 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Superior Twin Room

Max:

2 persons

23 m²

Bed options:

2 Single beds

Lake view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Cardiff 4.2 mi

Airports

Cardiff (CWL) 9.1 mi

Swansea (SWS) 43.5 mi

Train

Cardiff Central Station 4.1 mi

Cardiff Central Railway Station 4.1 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Wi-Fi in rooms

Parking

Paid parking

Baggage storage

24-hour services

24-hour reception

General

Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Elevator
Currency exchange
Hairdresser

Sports & Fitness

Fitness center
Fitness studio

Guest Parking

Electric kettle

Services

Room service
Car rental
Laundry
Dry cleaning
Stores/Commercial services

Dining

Continental breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast

Business

Business center

Children

Cribs

Spa & Leisure

Indoor swimming pool
Sauna

Room features

Wi-Fi in rooms
Air conditioning
Heating
In-room safe
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Hair dryer
Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Paid movies
Telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Copthorne Way, Cardiff, United Kingdom, CF5 6DH

Map view

Copthorne Way, Cardiff, United Kingdom, CF5 6DH

City landmarks

Museums

St. Fagan's National Museum of History

1.6 mi

Cardiff Castle Grounds

Cardiff Castle

4.1 mi

Westgate Street

Principality Stadium

4.0 mi

Garden

Dyffryn House and Gardens

1.8 mi

1.5 mi S of St Nicholas

St Lythans burial chamber

1.1 mi

St Mary the Virgin Church

1.1 mi

Church of St Bleiddian

1.2 mi

Saint Francis

1.1 mi

Hill fort

1.2 mi

St. Fagan's Castle

1.6 mi

Dyffryn Cl

Dyffryn Gardens

1.9 mi

Church of the Resurrection

1.4 mi

Duffryn Ln

Tinkinswood Burial Chamber

1.8 mi

Cottrell Park Golf Club

1.7 mi

Saint Fagans Castle

1.6 mi

Melin Bompren

1.6 mi

Bryn Eryr

1.5 mi

The Salvation Army

1.5 mi

Kennixton Farmhouse

1.6 mi

Church

St George's Church

1.5 mi

Church

St Mary's Church

1.6 mi

Hendre'r-ywydd Uchaf Farmhouse

1.6 mi

Church

Ely Gospel Hall

1.5 mi

Pen-Rhiw Unitarian Chapel

1.6 mi

Saint Timothys

1.5 mi

Cardiff CF5 5NA

Caerau Hillfort

3.5 mi

Wenvoe Castle Golf Club

4.4 mi

Nearby

Tinkinswood Burial Chamber

800 ft

Restaurants

Pizza Hut

3.9 mi

Port Road

Indian Marigold

2500 ft

The Tumble St Nicholas

Reviews and Ratings

Feedback from previous guests about their experience.

86%

enjoyed the hotel and would happily stay again

8.6/10

Great

Rooms

6.0

Location

6.4

Service

6.8

Dining

5.2

3.5/5 based on 1570 reviews

#29 of 75 hotels in Cardiff based on Tripadvisor

Emily

United Kingdom, March 2025

7.0/10

I had a pretty decent stay at the Copthorne Hotel Cardiff, with some highlights and a few letdowns. The staff were really friendly and went out of their way to help out, making me feel welcomed. On the downside, the room could use some updating, since it felt a bit dated and lacked AC. Overall, not a bad experience, especially with the nice pool and breakfast, but there’s room for improvement.

Rooms

6.0

The room was spacious and had a lovely view, but it felt dated with old furnishings and limited power sockets. No air conditioning was a bit of a bummer, though a fan was provided. Overall, it was clean and tidy, which I appreciated.

Service

10.0

Staff were super friendly and helpful at check-in and throughout my stay. They genuinely seemed to care about making my visit enjoyable, which was a huge plus.

Location

6.0

The hotel is in a decent spot, about 10 minutes to Cardiff Bay. It’s pretty easy to get around, though the surrounding area was a bit commercial and not very picturesque.

Dining

5.0

Breakfast had a good selection, but I found it kind of lukewarm. The restaurant atmosphere could use some work, as it reminded me of a school canteen. I’d probably stick to room service next time.

Facilities

7.0

I enjoyed the pool and spa facilities a lot—they were warm and relaxing, which was a nice touch. The gym was basic but adequate for what I needed.

Elliot

United Kingdom, January 2025

5.2/10

My recent stay at The Copthorne Hotel Cardiff had both highs and lows. The location by the lake was beautiful, offering a lovely view upon waking up. However, I was disappointed by the outdated and somewhat shabby room interiors that didn’t feel fresh, which detracted from my overall experience.

Rooms

6.0

Although my room was clean, the décor felt dated and lacked modern amenities like air conditioning. I also found the lack of accessible power outlets frustrating during my stay.

Service

7.0

The staff were genuinely friendly and helpful, which made a positive impact on my stay. However, more staff presence is needed during busy times, especially in the dining area.

Location

8.0

The hotel is conveniently located near public transport, making it easy to reach Cardiff's city center. The view of the lake was a highlight, creating a pleasant atmosphere.

Dining

5.0

While the breakfast offered a good variety, I found some food items undercooked or not served hot enough. The array of options was nice, but better attention to quality is needed.

Facilities

7.0

The hotel boasts good leisure facilities, including the pool and spa area, which were enjoyable. However, they could use some enhancement for a more modern experience.

Steve

United Kingdom, October 2024

6.2/10

I had a mixed experience at The Copthorne Hotel Cardiff. While the location was convenient and the beds were comfortable, the service left much to be desired. I found the dining options disappointing with lack of food choices, and there was a notable absence of attention to detail in the restaurant. I might consider staying again if improvements are made.

Rooms

6.0

The room I stayed in was spacious and clean, but it felt a bit outdated. I appreciated the size, but not all plug sockets were easily accessible.

Service

6.0

The staff were generally friendly, especially during check-in, but the service during meals was lacking. I waited a long time to be seated and had to deal with inattentive wait staff.

Location

6.0

The hotel is well-located for accessing Cardiff, which I enjoyed. The outdoor terrace by the lake could be a nice spot, but it was a bit neglected.

Dining

6.0

Dining was quite disappointing; the breakfast was lukewarm and the selection was quite limited. Some food items lacked basic quality, which detracted from the overall experience.

Facilities

6.0

The gym facilities were adequate, and I enjoyed the room service, but there was a lack of information provided about the hotel's amenities.

Donald

United Kingdom, October 2024

6.0/10

I had a mixed experience at The Copthorne Hotel Cardiff. The staff were incredibly welcoming, especially Dominica at reception, who was quick to resolve our check-in misunderstanding. However, the hotel itself felt a bit dated, with some areas in need of refurbishment. Overall, the location was convenient, but the quality of the breakfast left something to be desired. 😊

Rooms

7.0

The room I stayed in was spacious and clean, but it could use some updates. The bed was huge and comfortable, making it easy to sleep well.

Service

6.0

While the reception staff were friendly and accommodating, the service in the dining area needs improvement. My breakfast experience was disappointing due to a lack of timely food service.

Location

7.0

The hotel's location is excellent for accessing Cardiff, with decent parking facilities, but the immediate area outside felt neglected and uninviting.

Dining

5.0

Breakfast was lacking, as there were no eggs at one point and service was slow. The cost for breakfast was also not clearly communicated when I booked.

Facilities

7.0

The swimming pool was enjoyable, especially for my child, although the hot tub was out of order during my visit. Overall, the facilities were decent but not really good.

Samantha

United Kingdom, October 2024

7.4/10

I was disappointed with my stay at The Copthorne Hotel Cardiff, as I faced issues with service and the dining experience. The staff seemed overwhelmed, especially during breakfast, and the conditions in the dining area were less than ideal. However, the comfortable bed was a positive aspect, allowing me to get some much-needed rest during my visit.

Rooms

5.0

My room felt dated and lacked air conditioning, which made for a restless night as I found myself quite uncomfortable. The cracked sink only added to the feeling of neglect.

Service

5.0

The service experience left much to be desired. I was met with a lack of professionalism, especially when I was abruptly woken up due to a mistake regarding an alleged unpaid tab. Even at breakfast, the staff were not attentive and seemed more focused on their conversations than the guests' needs.

Location

5.0

The location is quite convenient for accessing Cardiff and nearby attractions, which is a definite plus. However, it didn't redeem my overall experience.

Dining

5.0

Dining was a struggle, with cold food being served despite the restaurant being overbooked. There was minimal interaction from the staff, leaving me to clear tables just to find a seat.

Facilities

5.0

The spa facilities were disappointing as well. The jacuzzi was out of order, and although the pool was available, it didn't feel like a luxury experience due to the dated surroundings.